JTPT

Terms of Use

Updated 14 November 2026

About these terms

These terms apply to the JTPT (Joint Therapy & Performance Tracking) app and the JTPT platform (“JTPT”). JTPT is provided by INNOVA Software Group Ltd, a company registered in England and Wales (“we”, “us”).

JTPT connects you with your Trainer: an independent personal trainer or rehabilitation practitioner who uses JTPT to run their practice. By creating an account or using the app, you agree to these terms. Please read them together with our Privacy Policy.

Using JTPT

You must be at least 13. If you're 13 to 17, you may only use JTPT with the agreement of a parent or guardian.
You join JTPT through a Trainer, using their Trainer code. Your Trainer approves your account before you can use the app's main features.
Keep your account details accurate and your password private. You're responsible for what happens under your account; tell us straight away if you think someone else has used it.
One account is for one person. Don't create an account for someone else without their permission.

Health & safety

JTPT is a tool for following the programme your Trainer sets. It doesn't diagnose, treat or give medical advice, and it isn't a medical device.

Exercise carries a risk of injury. Only do exercises you feel able to do safely, and follow the instructions and videos your Trainer provides.
Stop and contact your Trainer if an exercise causes pain beyond what they've told you to expect. Seek medical help for any injury or symptom that worries you.
If you have a medical condition, are pregnant, or are recovering from surgery, check with a doctor or physiotherapist before starting a programme.
In an emergency, call 999 (or your local emergency number). Don't rely on the app or on messages to your Trainer.

Your Trainer

Your Trainer is an independent business, not part of INNOVA Software Group. They are responsible for the training and advice they give you, the programmes and exercises they set, their notes and videos, and their own prices and policies. Any agreement about your training is between you and your Trainer. We provide the platform they use to deliver it.

Bookings & payments

If your Trainer offers online booking, you can book and pay for sessions in the app.

Payments are processed securely by Stripe and go directly to your Trainer's Stripe account. We don't see or store your card details. Stripe's own terms and privacy policy apply to the payment.
A session is confirmed once payment succeeds. The price, date, time and your Trainer's cancellation window are shown before you pay.
You can cancel in the app up to your Trainer's cancellation cut-off for a full refund. After that, contact your Trainer. If your Trainer cancels a session, you're refunded in full.
Refunds go back to the card you paid with and usually take 5 to 10 working days to appear.
Questions about a session, a refund or a charge should go to your Trainer first. Your rights under UK consumer law are not affected.

Acceptable use

Please don't:

use JTPT for anything unlawful, harmful or abusive;
try to access another person's account or information, or the parts of JTPT that aren't meant for you;
copy, share or resell your Trainer's content outside the app;
interfere with, overload, reverse-engineer or test the security of JTPT without our permission.

Content

Exercise videos, instructions and other material in the app belong to your Trainer or to us (or to the people who licensed them to us). You may use them for your own personal training while your account is open. The JTPT app, name and design belong to INNOVA Software Group Ltd.

Ending your account

You can delete your account at any time: in the app (Profile → Delete Account) or at jttheptinjuryperformance.com/delete-account. What's deleted is explained in our Privacy Policy.
Your Trainer can end your access, for example when you stop training with them.
We may suspend or close an account that breaks these terms or puts other people or the service at risk. Where it's reasonable, we'll tell you first.

Availability & changes

We work to keep JTPT available and reliable, but we can't promise it will always be uninterrupted or error-free. We may update, change or stop features, for example to improve the app or to meet legal requirements.

Liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that can't be limited under UK law.
We aren't responsible for the training, advice, programmes or services your Trainer provides, or for injuries that result from them.
We aren't liable for losses that weren't foreseeable, or for business losses. JTPT is for personal use.
If you're a consumer, you have legal rights in relation to services that aren't provided with reasonable care and skill. These terms don't affect those rights.

General

We may update these terms. If a change is significant, we'll tell you in the app before it applies. Continuing to use JTPT after that means you accept the updated terms.
If any part of these terms can't be enforced, the rest still applies.
These terms are governed by the law of England and Wales. You can bring proceedings in the courts of England and Wales; if you live in Scotland or Northern Ireland, you can also bring them in your local courts.
If you downloaded the app from the App Store or Google Play, their terms also apply. Apple and Google are not responsible for JTPT or its support.

Contact

Questions about these terms: [email protected].